We will not disclose, share, sell or rent your information with or to any third party (except to the extent we disclose to Authorized Physicians or Authorized Non-Physician Providers, emergency contacts, and in compliance with regulatory and legal requirements as set out in this Policy), except with your consent, or to the extent necessary, in our good faith judgment to: comply with applicable laws or regulations, respond to a subpoena, order, or similar obligation to produce information; establish or exercise EyecareLive’s legal rights or defend against legal claims; or investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or safety of any person. We may use or disclose your email address, but never PHI, information to market a product or service, either directly, or through a service provider or partner that performs services on our behalf.
02. Use by Minors
EYECARELIVE’ WEBSITE, PLATFORM, AND SERVICES ARE NOT MEANT FOR USE BY PEOPLE UNDER THE AGE OF 18. IF YOU ARE UNDER 18, PLEASE DO NOT USE OUR WEBSITE, PLATFORM, AND SERVICES ON YOUR OWN.
Simply Stated: You must be at least 18 years old or be represented by your parent or legal guardian to use our Service.
03. What information do we collect and how do we collect information?
We collect any information you provide when you use our Service, including, but not limited to: (1) your name and contact data (such as your e-mail address, phone number, and billing and physical addresses); (2) your login and password; (3) demographic data (such as your gender, date of birth and zip code); (4) your communications with your Providers; and (5) any information you provide when you contact or communicate with us. We may also collect information from you necessary to provide you with services from your Providers, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reasons for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos, and other medical and health information you share with us).
In addition to the information we collect directly from you, we may also collect certain information from Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, the Provider’s diagnoses, treatment plans (including prescription details) and notes. We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.
We or our service providers may automatically collect certain information from your device through which you access our Service. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier (the International Mobile Equipment Identity or the Mobile Equipment ID number), the IP address of your device, the manufacturer, model and operating system of your device, the name and version of our Service you are using, information regarding your browser and information that allows us to personalize our Service. We or our service providers may also collect information about how you interact with our Service and any of our websites to which our Service links or third party websites/applications that link you to our Service, such as how many times you use a specific part of our Service, the amount of time you spend using our Service, how often you use our Service, actions you take in our Service and how you engage with our Service.
We and our service providers will obtain information regarding your location or the location of your device through which you access our Service. Information regarding your location will be obtained directly from you when you provide us with your zip code. Alternatively, our Service may obtain precise information about the location of your device with your express consent. Once you have consented to the collection of the precise location of your device, you may adjust this consent by managing your location services preferences through the settings of your device.
Simply Stated: We collect information you provide, information provided by your Providers and others involved in your health care, information automatically collected from the device you use to access our Service, information about how you use our Service, and information regarding your location.
04. How do we use your information?
We use information regarding your location or the location of your device through which you access our Service for a number of purposes, including, but not limited to: (a) identifying Providers who may provide you with healthcare services; (b) providing you with a list of nearby pharmacies that may fulfill any prescriptions provided to you by your Provider; and (c) identifying other healthcare providers whom you may visit at the recommendation of your Provider.
Simply Stated: We use your information to ensure that we provide you the best possible customer experience.
05. How can your information be disclosed?
Simply Stated: We may disclose information to other parties in connection with providing you with our Service, but we do not sell your information to advertisers.
07. Your California Privacy Rights
EyecareLive does not sell, trade, or otherwise transfer to outside third parties your personal information for marketing purposes or otherwise. If we do, California Civil Code Section § 1798.83 permits users of our Platform and/or Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected] or write us at EyecareLive, Inc., 5201 Great America Pkwy, Suite 320, Santa Clara, CA, 95054
08. California Consumer Privacy Act
We require such Personal Information to be able to provide to you our Services.
Unless otherwise specified, we only collect Personal Information from you. We do not use others to provide us with your Personal Information.
09. For Our Canadian Users
10. Data Security Measures
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform and/or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform and/or Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform and/or Services.
11. Territorial Restriction
Our Website, Platform, and Services are only available for use in the United States (“US”) and Canada.
Please do not access and use our Website, Platform, and Services if you reside outside the US or Canada. Please be aware that information you provide to EyecareLive while accessing/using our Website, Platform and Services may be processed and transferred to the US or Canada and be subject to applicable US and/or Canadian laws. The privacy and data protection laws in the US and Canada may not be equivalent to such laws in your country of residence.
OUR WEBSITE, PLATFORM, AND/OR SERVICES ARE NOT AVAILABLE FOR USE AND DOWNLOAD IN THE EUROPEAN UNION.
If you have any questions regarding this section, please email us at [email protected].
List of Third Party Providers
Amazon Web Services
Contact: [email protected]
Additionally, if you have any questions or concerns about our third-party service providers, please email us at [email protected].
Email: [email protected]
Mail: EyecareLive, Inc., 5201 Great America Pkwy, Suite 320, Santa Clara, CA, 95054